Frequently Asked Questions - DTBS

    You should always make use of common sense before calling. In general:

•     ITS related problems should be addressed to the ITS section.

•     Problems about internet access and e-mail should be addressed to the systems administrators in the data centre section.

•     Problems about the NUST internal websites (www.nust.na, staff intranet, student intranet) should be addressed to the Webmaster.

•     All other problems, including but not restricted to: Viruses, freezing PC, printers problems, hardware, new software, etc.. should be directed to the ICT support section.

You will notice that the network section should not be contacted directly, except when you are absolutely sure that the problem is network related. If you are still unsure in which category to place your problem or your query, do not hesitate to contact our Helpdesk at extension 2484 to assist in identifying the right resource. 

All staff of the Department of Information and Communications Technology (DICT) has signed confidentiality forms. It is very common for DICT staff to stumble upon confidential information, but no one should be worried about it. As a matter of rule, the DICT staff members are forbidden to disclose confidential information they have access to in the legitimate exercise of their functions. The section Managers are regularly advising their staff on respect of confidentiality.

In the absence of suitable equipment on campus, the best solution is either to backup your document folder onto a memory stick or a DVD on a regular basis. Should you have too much data to backup, contact the ICT Support section for the most appropriate solution.