Department of Digital Transformation Business Services
The Department of Digital Transformation Business Services provides a broad Information Technology service to the Namibia University of Science and Technology community. Some of the duties include:
- The operation of a central computer system providing information processing for the following departments: Students records, academic administration, finance, personnel, space management, asset control, library and the transport sections.
- Personal computers, peripherals, Network operation and software support/acquisition.
- Technical validation of purchases for information technology related equipment. Implementation of the latest information technology products.
CONTACT HELPDESK
|
Email us at: ictsupport@nust.na Telephone : +264 61 207 2484 |
| NAME | POSITION | TELEPHONE NUMBER |
|---|---|---|
| Maria Thomas | Secretary | +264 61 207 2256 |
HELPDESK
| NAME | POSITION | TELEPHONE NUMBER |
|---|---|---|
| Abigail Ntlai | Helpdesk | +264 61 207 2484 |
| Nelcia Zakaapi | Helpdesk | +264 61 207 2484 |
INFORMATION TECHNOLOGY SITUATION AT THE NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY
The Namibia University of Science and Technology has always acquired the most reliable technology on the market. The central administrative system, called the ITS system, allows students and staff to register, to consult marks, financial statements, examination timetables among others, via any computer connected to the Internet.
Namibia’s first Gigabit Ethernet network was implemented in 1998 at the Namibia University of Science and Technology. In 2014, more than 10 000 devices were connected to the network.
The Department of Digital Transformation Business Services is also hosting one the largest public download servers in Africa, which can be reached at http://download.nust.na. This server contains very useful and popular Free and Open Source Software (FOSS) packages. In August 2014, the server contained more than 45 Tbytes of programs, operating systems, application frameworks. .
OTHER SITES OF INTEREST HOSTED AT THE NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY:
- A complete repository of Ubuntu Linux, including updates, programs and installation CD's, located at http://download.nust.na
- Plenty of other operating systems, application frameworks and other programs, such as Sourceforge, Fedora, RedHat, Suse, OpenSUSE, FreeBSD, Gentoo, Mozilla, OpenOffice, Apache, and many more availble at http://download.nust.na
Many computer laboratories are reserved for IT classes. Each lab boosts, in average, about 25 PCs and all of them are linked to the campus Gigabit Ethernet network. The library is also well equipped and contains free access labs, an open source lab and an internet café where we do not serve café, since no food / beverages are allowed in labs.
Wireless services are available everywhere on campus since 2008. Access is free of charge for all registered students and staff members.
IT SERVICES FOR STUDENTS
A centralised printing solution for all students is in place.
Internet access for students (excluding labs) is offered via two Internet links of 1.2 Gbits / sec each, thus providing redundancy.
TWO VERY HELPFUL IT SERVICES AVAILABLE TO REGISTERED STUDENTS:
Free web-based e-mail and the student portal. The web-based e-mail service is not only very similar to other web-based services, it also scans all mails against viruses, and it also filters most spam. The student web allows each student to access their student records, financial statement, examination timetable and other very useful information.
For instructions on how to access these two services, log on to the student portal: https://my.nust.na from any computer connected to the Internet. Please take note that forgotten passwords shall be replaced subject to the payment of a fee.
WIRELESS SERVICES ARE AVAILABLE IN MOST OF CAMPUS SINCE 2007
All registered students and staff members can be connected to the campus wireless network infrastructure. There is coverage on 90% of the campus.
STUDENT CARDS
Student cards are provided by the card system’s office on the lower ground of the Office Building. Please take note that previously registered students have to return their student cards during first semester registration before being issued with a new one. Failure to return the previously issued student card shall lead to the payment of the prescribed replacement fee.
The Business Systems and Processes Unit provides the following services within the Department of Information and Communications Technology (DICT)
- Access and support of staff and students using the ITS system at the institution
- Developing and launching efficient business processes engineering, financial and operation systems across all spheres at the institution
- Maintaining infrastructure related to the use of the ITS System
- Coordinating the use of new systems and subsystems
- Operational management of the ITS system
- Continually enhancing the quality of the ITS system.
- Training of staff on the ITS system
Services offered and supported by the ITS System:
• STUDENT MANAGEMENT SYSTEM:
Alumni
Bursaries and loans
Lecturer iEnabler comprising the information of student data, insertion of marks, computation of student marks, mark approvals.
Student Debtors
Interactive Voice Response (SMS)
Student IEnabler comprising of Online Registration, On-line applications, Student Enquirer and Administrator (Financial statements, Examination timetable, Tasks/Test Progress Report, Examination Results, ICOMMS letters to students, etc.)
Student Mobi system used for elections.
• FINANCIAL MANAGEMENT SYSTEMS:
ACB Interface
Accounts Receivable
Asset Management
Counter system
Electronic Banking
Income and Expenditure Budget system
Financial iEnabler
General Ledger
Space system
• HUMAN RESOURCES MANAGEMENT SYSTEMS:
Payroll system
Personnel system
Salary Budgeting system
Personnel iEnabler comprising of an on-line payslip, leave system, probation, claims, etc.
• SUPPORTER SYSTEMS:
Vehicle Reservation system
Meal system for the Dean of Students
Clinic management system for the Dean of Students
STAFF
| NAME | POSITION | TELEPHONE NUMBER |
|---|---|---|
| Juanita Frans | Manager - Business Systems and Processes | |
| Nicolette M. Fourie | Senior Business Systems and Process Analyst | |
| Errol N. Mbako | Business Systems and Process Analyst | |
| Wynand Narimab | Business Systems and Process Analyst | |
| Regina Andrew | Business Systems and Process Analyst |
STAFF
| NAME | POSITION | TELEPHONE NUMBER |
|---|---|---|
| Gabriel Rukoro | Manager | |
| Rudolf Rittmann | Systems Analyst | |
| Sen Haikela | Systems Developer | |
| Ndeyanale Taapopi | Systems Developer | |
| Mervin Mokhatu | Systems Administrator | |
| John Anderson | UNIX systems Administrator | |
| Edwin Claasen | Systems Administrator |
The Digital Business Services division in the Department of ICT provides a range of ICT services to the institution.
- The division provides the following:
- Access and support to a set detail of software
- Access and support to computers (desktops, laptops, terminals , computer laboratories)
- Access and support for peripheral devices (e.g. printers)
- Venue support (e.g. auditoriums)
The ICT service and support is dispersed across students, academic staff, administration staff as well as the NUST regional centres.
Live Services offered and supported by the Digital Business Services division.
- Software Access and Support
- Computer Access and Support
- Device Access and Support
- Venue Access and Support
- Information
- Escalations
STAFF
| NAME | POSITION | TELEPHONE NUMBER |
|---|---|---|
| Hileni Rijnen | Manager: Digital Business Services | |
| Abigail Ntlai | Service Desk Officer | |
| Nelcia Zakaapi | Service Desk Officer |
ICT SUPPORT STAFF (ARCHITECTURE)
| NAME | POSITION | TELEPHONE NUMBER |
|---|---|---|
| Philipus Howoseb | ICT Support Officer | |
| Gage De Koe | ICT Support Officer |
ICT SUPPORT STAFF (MAIN CAMPUS)
| NAME | POSITION | TELEPHONE NUMBER |
|---|---|---|
| Festus Shivute | Junior ICT Support Officer | |
| Agas Shihepo | Junior ICT Support Officer | |
| Emmanuel Mingeli | ICT Support Office | |
| Kenneth Draghoender | ICT Support Office | |
| Message Nyambe | Senior ICT Support Office |
ICT SUPPORT STAFF (ENGINEERING
| NAME | POSITION | TELEPHONE NUMBER |
|---|---|---|
| Waldo Gertze | ICT Support Officer |
ICT SUPPORT STAFF (FACULTY OF COMPUTING)
| NAME | POSITION | TELEPHONE NUMBER |
|---|---|---|
| Mario Tripodi | Senior ICT Support Officer | |
| Darius M. Uukule | Junior ICT Support Officer | |
| Pius T. Shambabi | Junior ICT Support Office |
ICT SUPPORT STAFF (HEALTH & SCIENCE)
| NAME | POSITION | TELEPHONE NUMBER |
|---|---|---|
| Magreth Kangautjivi | ICT Support Officer | |
| Pelinawa Herrgott | ICT Support Officer |
ICT SUPPORT STAFF (HOTEL SCHOOL)
| NAME | POSITION | TELEPHONE NUMBER |
|---|---|---|
| Rudiger Cookson | Junior ICT Support Officer |
ICT SUPPORT STAFF (LIBRARY SCHOOL)
| NAME | POSITION | TELEPHONE NUMBER |
|---|---|---|
| Allaistair Ellitson | Senior ICT Support Officer | |
| Simon Muhekeni | Junior ICT Support Officer | |
| Jesaya Iiyambo | Junior ICT Support Officer |
ICT SUPPORT STAFF (SCIENCE AND TECHNOLOGY SCHOOL)
| NAME | POSITION | TELEPHONE NUMBER |
|---|---|---|
| Paulo de Almeida | Senior ICT Support Officer | |
| Justin C Rittmann | Junior ICT Support Officer | |
| Xandre Swartz | Junior ICT Support Officer |
STAFF
| NAME | POSITION | TELEPHONE NUMBER |
|---|---|---|
| Lindrowsqy Katjimune | ICT Security Officer | |
| Philander Muyunda | Network Administrator | |
| Taleni Andjamba | Junior Network Administrator | |
| Abia Karon | Unified Communications Administrative Assistant |
