In light of the University's lockdown that commenced at 16h30 on Thursday, 26 March 2020, the Department of Information and Communications Technology is committed to the support of NUST staff members throughout the course of the COVID-19 pandemic.
Students ICT Support
The i-Cafe is available for ICT support during Stage 2 of the University's lockdown. Resetting students' webmail/Microsoft Teams, domain, e-learning (Moodle), kiosk passwords and installation of Microsoft Office 365.
Monday to Friday from 07:30 to 13:00 and 14:00 to 16:30.
Telephone: +264 61 207 2608
Cell + WhatsApp +264 81 247 5518
E-mail: ictsupport@nust.na
Staff ICT Helpdesk
The ICT Helpdesk is equipped to operate remotely and telephonically. The team will operate as usual from Monday to Friday, 07h30 - 13h00 and 14h00 – 16h30.
The ICT Helpdesk’s contact details are as follows:
Telephone: +264 61 207 2484
Cell + WhatsApp +264 81 249 7885
E-mail: icthelpdesk@nust.na
ICT Support for Students during Lockdown Stage 2
In In line with Namibia’s Stage 2 COVID-19 restrictions, the campus will remain closed to all students until further notice.
During this partial lockdown, the Department of Information and Communications Technology (DICT) remains committed to ensuring that students receive the relevant ICT support.
The ICT Support Officers at the i-Café (Library) are equipped to operate remotely via telephone, WhatsApp and e-mail (see details below).
The following services will be available:
- Resetting students’ webmail/Microsoft Teams, domain, e-learning (Moodle)and kiosk passwords
- Installation of Microsoft Office 365
The team will operate from Monday to Friday, 07:30 to 13:00 and 14:00 to 16:30.
RE-SET OF STUDENTS PASSWORDS: IENABLER
Students may use the 'forgot pin' functionality to request for a new pin via e-mail.
Should the student not have an e-mail address: kindly channel a request for the re-set of password to ictsupport@nust.na
Should there be any requests channeled via the Helpdesk, kindly channel them as above for support.
ICT SERVICES TIPS:
- COVID-19 means that hackers and fraudsters are now likely working from home. They remain as dangerous as ever and they use the current climate to phish more than ever. Although NUST makes use of e-mail filters, some illegitimate messages still go through. Please forward any suspicious message to spam@nust.na
- Should you use a Wifi or ADSL router at home, please ensure that the passwords / passphrases are complex enough (You are welcome to make use of your provider's telephonic assistance).
- The Screen lock should be set to 5 minutes max
- The NUST VPN is great to access NUST internal resources from home such as the ITS standard system, but do not use it to surf the Internet because you use NUST's own limited bandwidth.
- Do not use NUST's equipment for private purposes or for gaming. Giving kids access to your laptop is in general not a good idea.
- Use Microsoft Teams rather than Zoom. We have a campus license for Teams, and it integrates with Moodle.
- When in a videoconference, switching on the video / camera requires more bandwidth for all participants of the conference, so rather keep the video switched off at all times.
- When in a videoconference, disable your microphone when you are not speaking.
- Try to not use USBs to store confidential information - They are susceptible to viruses, especially in a home environment.
- Do not hesitate to contact the DICT Helpdesk for IT related assistance at icthelpdesk@nust.na or at extension 2484. They shall direct you to the most relevant service team.
