ICT Services Self Help Portal

In light of the University's lockdown that commenced at 16h30 on Thursday, 26 March 2020, the Department of Information and Communications Technology is committed to the support of NUST staff members throughout the course of the COVID-19 pandemic.

 

Students ICT Support

The i-Cafe is available for ICT support during Stage 4 of the University's lockdown.

Services on offer include resetting students' webmail/Microsoft Teams, e-learning (Moodle), kiosk passwords and installation of Microsoft Office 365.

Monday to Friday from 07:30 to 13:00 and 14:00 to 16:30.

Telephone:                 +264 61 207 2608

Cell + WhatsApp        +264 81 247 5518

E-mail:                         ictsupport@nust.na 


 

Staff ICT Helpdesk

The ICT Helpdesk will operate as usual during the Stage 4 lockdown.

Monday to Friday from 07:30 to 13:00 and 14:00 to 16:30. 

The ICT Helpdesk’s contact details are as follows:

Telephone:                 +264 61 207 2484

Cell + WhatsApp        +264 81 249 7885

E-mail:                         icthelpdesk@nust.na 

 

 

 

 

ICT Support for Students during Lockdown Stage 3

In line with Namibia’s Stage 3 COVID-19 guidelines, the campus will remain closed to all students until further notice.
During the partial lockdown, the Department of Information and Communications Technology (DICT) remains committed to ensuring that students receive the relevant ICT support.
The ICT Support Officers at the iCafe (Library) are available to offer the following services:

  • Resetting students’ webmail/Microsoft Teams, e-learning (Moodle) and kiosk passwords
  • Installation of Microsoft Office 365

The team will operate from Monday to Friday, 07:30 to 13:00 and 14:00 to 16:30.

 

RE-SET OF STUDENTS PASSWORDS: IENABLER

Students may use the 'forgot pin' functionality to request for a new pin via e-mail. 

Should the student not have an e-mail address:  kindly channel a request for the re-set of password to ictsupport@nust.na

Should there be any requests channeled via the Helpdesk, kindly channel them as above for support.

 

ICT SERVICES TIPS:

  • COVID-19 means that hackers and fraudsters are now likely working from home. They remain as dangerous as ever and they use the current climate to phish more than ever. Although NUST makes use of e-mail filters, some illegitimate messages still go through. Please forward any suspicious message to spam@nust.na

  • Should you use a Wifi or ADSL router at home, please ensure that the passwords / passphrases are complex enough (You are welcome to make use of your provider's telephonic assistance).

  • The Screen lock should be set to 5 minutes max

  • The NUST VPN is great to access NUST internal resources from home such as the ITS standard system, but do not use it to surf the Internet because you use NUST's own limited bandwidth.

  • Do not use NUST's equipment for private purposes or for gaming. Giving kids access to your laptop is in general not a good idea.

  • Use Microsoft Teams rather than Zoom. We have a campus license for Teams, and it integrates with Moodle.

  • When in a videoconference, switching on the video / camera requires more bandwidth for all participants of the conference, so rather keep the video switched off at all times.

  • When in a videoconference, disable your microphone when you are not speaking.

  • Try to not use USBs to store confidential information - They are susceptible to viruses, especially in a home environment.

  • Do not hesitate to contact the DICT Helpdesk for IT related assistance at icthelpdesk@nust.na or at extension 2484. They shall direct you to the most relevant service team. 

 

VIRTUAL PRIVATE NETWORK

 

VIRTUAL PRIVATE NETWORK

WHAT IS A VIRTUAL PRIVATE NETWORK?

 A VPN allows staff members to securely connect their devices (PC or laptop) from 'home/external' network to NUST network .

WHICH NUST SERVICES/SYSTEMS ARE AVAILABLE VIA THE VPN?

- Staff Intranet
- ITS 

DISCOVER MORE

MICROSOFT TEAMS

 

MICROSOFT TEAMS 

WHAT IS MICROSOFT TEAMS?

Microsoft Teams is a cloud based team collaboration tool that is part of the Office 365 suite.

WHICH NUST SERVICES/SYSTEMS ARE AVAILABLE VIA MICROSOFT TEAMS?

- Business Messaging (chat)
- Calling, Video and Audio Meetings
- File Share and Screen Share

DISCOVER MORE

OPEN VIRTUAL DESKTOP


OPEN VIRTUAL DESKTOP

WHAT IS A OPEN VIRTUAL DESKTOP?

 It allows staff members full access to a complete business desktop from own devices (PC, Smartphone, Tablet) from the comfort of their home.

WHICH NUST SERVICES/SYSTEMS WILL BE AVAILABLE VIA OPEN VIRTUAL DESKTOP?

- Wallpaper, Windows, Folders
- Microsoft Office, Adobe Pro DC
- Shared Folders, ITS 

DISCOVER MORE

INSTRUCTIONS - VIRTUAL PRIVATE NETWORK
Download and Follow the instructions in order to use the NUST Virtual Private Network

 
Instructions to configure VPN on Windows 10

  

 

 

INSTRUCTIONS - MICROSOFT TEAMS
Follow the instructions in order to use Microsoft Teams.

CLICK ON THE DIRECT DOWNLOAD LINK BELOW FOR YOUR OPERATING SYSTEM

Instructions to install and configure Microsoft Teams

 

Microsoft Teams Guide 

 

 

INSTRUCTIONS ON USING OPEN VIRTUAL DESKTOP
Follow the instructions in order to use Virtual Desktop

        

Instructions to access Open Virtual Desktop (OVD) environment.

 

 

 

 

Contact Us

The Namibia University of Science and Technology welcomes all queries and suggestions via our contact page. For detailed enquiries please fill in our Advanced Enquiries form on the main Enquiries page.

Private Bag 13388 Windhoek, Namibia 13 Jackson Kaujeua Street, Windhoek, Namibia ictsupport@nust.na Student Registration Enquiries :
+264-61-207-2056
Centre for Open and Lifelong Learning:
+264-61-207-9777
Student Fees and Payments :
+264-61-207-9888
Fax: +264-61-207-2444 Switchboard: +264-61-207-9111

Students ICT Support

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