You should always make use of common sense before calling. In general:
• ITS related problems should be addressed to the ITS section.
• Problems about internet access and e-mail should be addressed to the systems administrators in the data centre section.
• All other problems, including but not restricted to: Viruses, freezing PC, printers problems, hardware, new software, etc.. should be directed to the ICT support section.
You will notice that the network section should not be contacted directly, except when you are absolutely sure that the problem is network related. If you are still unsure in which category to place your problem or your query, do not hesitate to contact our Helpdesk at extension 2484 to assist in identifying the right resource.